Form scoring criteria and AI scoring

Before you start

• You need a form already created — open it from Forms to reach the builder. Scoring is configured per form, not account-wide.
• Scoring criteria are set from the Settings tab. This page covers turning scoring on, defining criteria, and running scoring from Responses; for everything else you can do on a response's detail page, see Review a response.

Steps

Turn on scoring for a form

1. Open the form and switch to the Settings tab.
2. In the Scoring Configuration section, turn on Enable Scoring.

Define a criterion

1. With scoring enabled, click Add Criteria. A new, expanded criterion card appears.
2. Fill in Criterion Name* and, optionally, a Description.
3. Under Connected Fields, optionally choose which form fields this criterion should evaluate. This is optional — a criterion can also judge the response as a whole.
4. Choose a Scoring Type: Pass/Fail or Numeric (1-10).
5. Choose a Weight: Low (0.5x), Medium (1x), High (1.5x), or Critical (2x). The weight multiplies the criterion's raw score when the response's overall score is calculated.
6. Write the AI Prompt* — instructions telling the AI how to evaluate this criterion (up to 1,000 characters). This is what the AI actually reads when scoring, so be specific.
7. Click a criterion's header row to collapse or expand it. Use the trash icon on a criterion's header to delete it.

You can also add or edit scoring criteria from a single field: open the field on the canvas, expand its Scoring section in Field Details, and use New Criterion to create one scoped to that field, or Add to Existing to connect the field to a criterion you already defined.

Save your work

There's no separate save button for scoring settings — the builder autosaves your changes shortly after you stop editing, the same as the rest of the form.

Run Score with AI on a response

1. Open Responses and select a response from a scoring-enabled form.
2. In the Score Overview section, click Score with AI (or Rescore with AI if the response already has a score).
3. Confirm in the dialog that appears.

You can also rescore a single criterion from the criteria breakdown: click the small circular refresh icon on that criterion's row, then confirm Rescore with AI. This updates only that one criterion, and returns immediately instead of running in the background.

Score several responses at once

1. On the Responses list, check the boxes next to the responses you want to score, or use Select All to select every row on the current page.
2. Click Score with AI in the toolbar that appears above the table.
3. Confirm in the dialog, which tells you how many responses will be scored for the first time versus rescored.

You can score at most 50 responses in one batch; select fewer and repeat if you have more.

What happens next

• Scoring runs in the background. You'll get a notification titled "Scoring complete" when it finishes, and the score then appears in Score Overview and in the responses list.
• Rescoring a whole response appends a new score version; the existing score history is kept.
• Every eligible response is also scored automatically the moment it's submitted, so you don't have to click Score with AI for new submissions — it's there for responses that predate scoring being enabled, or for a rescore.
• Rescoring a single criterion (the small refresh icon) runs immediately and updates just that criterion, without going through the background queue.

Common questions

Q: Why is the Score with AI button greyed out? A: It's disabled only while a scoring request is being queued or a specific criterion is already being rescored. If you don't see the button at all, the form doesn't have scoring enabled, or has no criteria defined yet — turn on Enable Scoring and add at least one criterion in the builder's Settings tab.

Q: Can I re-score after changing criteria? A: Yes. Click Score with AI (shown as Rescore with AI once a score exists) on the response, or select the response from the list and use the bulk Score with AI action. Rescoring appends a new score version instead of replacing the old one.

Q: I edited an answer — does the response get rescored automatically? A: Only when the edit came from the response's AI chat. Answers changed any other way don't automatically trigger a rescore — click Rescore with AI on the response afterward.

Q: What's the difference between rescoring a whole response and rescoring one criterion? A: Rescoring the whole response runs in the background and notifies you when it's done. Rescoring a single criterion (the small refresh icon next to that criterion) runs immediately and updates only that criterion's score.

Q: How many responses can I score at once? A: Up to 50 in a single batch. If you select more, the confirmation dialog tells you and you'll need to select fewer.

Related

• Review a response
• Build a form: fields, pages, and rules